Privacy Policy - GDPR Compliance

1. Information We Collect

We may collect and process the following types of personal data:

• Personal Identification Information: Name, email address, phone number, postal address, and other contact details.
• Technical Information: IP address, browser type and version, time zone settings, browser plug-in types, and versions, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.

Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we use your data for the following purposes:

• To provide services: To process and deliver quotes, manage your account, and communicate with you.
• To improve our website and services: To analyze and improve the functionality of our Site and ensure its security.
• Marketing communications: To send you marketing communications and updates regarding our services, subject to your consent.
• Compliance: To comply with legal obligations and protect our business.

3. Legal Basis for Processing Personal Data

We rely on the following legal bases to process your personal data:

• Performance of a contract: When we need to perform the contract we are about to enter into or have entered into with you.
• Legitimate interests: When it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
• Consent: When you have provided explicit consent for us to process your personal data for specific purposes.

4. Data Sharing and Disclosure

We do not sell or share your personal data with third parties for marketing purposes. However, we may share your data with third parties under the following circumstances:

• Service providers: To trusted third-party service providers who assist us in delivering our services (e.g., payment processors, IT support, marketing).
• Legal requirements: To comply with a legal obligation or respond to lawful government requests.

All third parties who process your personal data on our behalf are contractually obligated to handle your data securely and confidentially in accordance with GDPR.

5. International Transfers

Your personal data may be transferred to, and processed in, countries outside of the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as relying on EU-approved Standard Contractual Clauses (SCCs).

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements.

8. Your Data Protection Rights

Under GDPR, you have the following rights:

• Right to access: You can request access to your personal data.
• Right to rectification: You can request corrections to any inaccurate or incomplete data.
• Right to erasure (right to be forgotten): You can request the deletion of your personal data.
• Right to restrict processing: You can ask us to suspend the processing of your personal data.
• Right to data portability: You can request the transfer of your personal data to another party.
• Right to object: You can object to the processing of your personal data in certain circumstances, including for direct marketing purposes.

If you wish to exercise any of these rights, please contact us at [insert contact email]. We may request specific information from you to confirm your identity before processing your request.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our Site. For more detailed information on the cookies we use, please review our Cookie Policy

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: info@klimaatpunt.nl
Phone: 085 004 73 70
Address: Apolloweg 17B, 8938 AT, Leeuwarden, The Netherlands

Klimaatpunt aims to maintain the highest level of customer satisfaction. All complaints will be carefully reviewed and responded to as soon as possible.